IT Service Management (ITSM) Consulting


Today's businesses depend extensively on IT for all their functions from Design desks to Collection of money as well as from hiring of employees to payment to employees. With so much of dependence on IT, IT departments need to ensure to have IT systems function round the clock as well as IT personnel support users in a timely fashion. And like any other function in the business, these things do not work without proper processes for IT Service Management being in place.


Wavepac with its extensive research into IT Services have been guiding number of customers towards IT Service Management model for quite some time. As part of these services, we help organizations align their services in lines with industry standards and improve overall productivity & deliverables of IT departments which ensures overall User satisfaction and User productivity. The key Consulting offerings include the following:


  • Aligning IT Services processes as per ITIL guidelines
  • Establishing end end to ITSM framework practice within the organization & beyond
  • Maturity to ISO 20000 Certification
  • IT process re-engineering in lines with organizations' changing business environment & Industry standards
  • Periodic Audits to ensure adherence to processes and recommendations for improvement


These Services are provided as a combination of Onsite & Offsite services model. These Services can be offered on Project basis as well as in the form of Annual contracts depending on the type & scope of service.

Please contact us for further details & discussion. We would look forward to contributing to your ITSM efforts.